Vatican Evening Tour: Vatican Museums & Sistine Chapel

The group coordinator was very late. She had 7 groups of 20 each waiting to be assigned to a tour guide. We started almost an hour late. Our guide was knowledgeable but was talking and walking very fast to get us through before closing. Very disappointing! We had 2 min in Sistine Chapel which was supposed to be the highlight.

Our guide Kyro (I believe that was his name) was excellent and very informative. He made the experience great! Giacomo

Being able to get all of our planned Italy destination tickets with one resource The one challenge though was being Able to print tickets as WiFi and or Data Signals was intermittent at best

We were very excited about our visit to the Vatican museums and arrived at the meeting point in good time. We were divided into groups with different tour guides assigned. The girls who were responsibe for group allocations were very nice and friendly. They didn't give us the tickets or group stickers, but we assumed we'll get these once our tour guide arrives. After the other groups proceeded with the tour we were told that our guide is running a little late (which happens). She (Marcia) eventually arrived about 15-20 minutes late and then rushed everybody to the entrance. At this point we were still not given the tickets. Our guide started giving tickets out but did not know who belonged to the group, and as a consequence almost left us stranded without tickets just before the entrance to the Vatican. We almost had to argue with her to get our tickets. She eventually gave us the tickets and we were able to go in, after an unnecessarily stressful experience. The tour was okay, albeit quite rushed due to starting 20 minutes later. We managed to see all the highlights, including spending a decent amount of time in the Sistine chapel. Overall, our experience was average, hence 3 stars. The guide being late is something that can happen in a busy city, but the fact that we were effectively ignored by the tour organisers and left without entrance tickets or tour stickers was suboptimal. It seems that other groups had a realy good experience and we were unlucky, but there were things that could have been better organised.

I had a unforgettably bad experience. What made is worse is that I emailed the company and responded to their email for review and NO one responded to me. This says alot about the company. Re; the individual who led my tour-2/3 of the group did not think that the tour was remotely worth it. We all agreed that the guide was not informed, and when i finally asked him if he could explain the symbolism of the dove and bow he said that he did not know! How could he not know two iconic symbols like that? The idea that you will have a semi private tour at night is also crap-the place over flowed with tours and unfortunately the security could not keep babies from screaming and locals laughing while in the chapel. Our guide also talked with us-I thought it was to be silence. I found more information listening to the other tour than from the guy leading our tour.