Vatican City Private Tour With Hotel Pick Up

Tour guide was excellent and well informed. Very knowledgeable on the history and art. Enjoyed everything about this tour. Did not have to wait in line. Showed us everything we wanted to see. Great Tour!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Don’t waste your time with this company. They waited until an hour to contact us, they didn’t send a car and they told us our private tour person left. They gave us a “refund” but what other people paid, we were vastly over charged.

The whole tour was beautiful There was so much to see we didn’t have time to climb the Duomo because of conflicting tours on our part so leave enough time for that if you’re interested in climbing it

Clearly this tour guide made other plans and had to leave before the end of our scheduled tour. First, we were asked that morning to arrive early for a 2:30 pm tour, which we did. Then the guide rushed us thru the first two parts of the three part tour, taking WAY less than the allotted time, even though we were actively asking questions, and kept trying to stop to see things. Then for the final part of the tour she shows us some photos of the inside of St Peter’s Basilica while standing outside the church and left with over an hour of time remaining. We assumed she left because maybe tour guides were not allowed inside, but when we got inside the church it was filled with tour guides actively giving tours. The published tour schedule for this tour listed St Peter’s as part of the tour. We got none of St Peter’s and a rushed tour thru the other two sites. We immediately requested a refund and we’re told: “We regret to hear about the circumstances surrounding your refund request. Viator strives to make every attempt to address our customers' concerns. Unfortunately, at this time we are unable to offer a refund. As per the local tour operator, they are able to provide the services. We apologize that you were not able to fulfill your travel plans, and hope that we may be of service to you in your future travels.” What does this even mean? “They are able to provide services?” Are they denying she left early? Just horrible!!! We specifically paid a lot of $ for a private tour and we’re treated terribly. This was not our first Viator tour, but it will be our last.

Hotel on pick up on time, waited at the office for a few mins for the guide, still had to wait in line for security and also while they printed tix inside. Good and knowledgeable guide. They don't drop you back to the hotel. Didn't really have a luxury feel to the tour as we have had with other private ones.