Rome In A Day: Vatican, Colosseum And Ancient Rome Tour

Missed the tour, wrong information on meeting point on voucher. Gave us the second meeting point. Viator and tour operator no help what so ever. No refund. Tour operator would not answer phone in the morning. Had to book another tour instead. Very disappointed. Sent copies of my voucher still they said nothing they could do!

Viator cancelling the 2nd part of our tour their was 12 of us. You could have at least gave us enough time to find another tour insterad of the day of. SHAME ON YOU

DO NO TAKE THIS TOUR unless you are ok that you may get canceled the day of the tour 15 minutes before it is supposed to begin. Me and my 2 kids had 1 day in Rome and chose this tour to see everything. Got there, checked in and when the tour left we were held back and told they didn't have enough tickets. The tour person had no backup plan other than I'm sorry! We were flying out the next day. I am not one to pull the "race card" but we were the only 3 blacks in the line and we checked in before some of the other people. I booked through Viator and told them to please do not use this company again! It can ruin your trip unless you have more time.

I was pleased with the ability to skip the line. However, our guide, while knowledgeable, talked way too much while the group stood in the hot sun. Members had walked away and she continued to talk excessively, not taking cues from the guests. She was unaware of the second part of the tour and kept us in the church too long. For the Colluseum tour, the guide did not show up. We were left with tickets and to explore on our own with two others who we did not even know. We were promised a 50% refund. Hopefully, Viator will deliver because we have more tours scheduled.

If you want to experience Rome in a good way I would skip this tour company We reached the meeting point at 8:15AM. The guide showed up late and then we were told with an another party of 3 that the tour is overbooked and we will have to go and join the colosseum tour which begins at 9:45AM. We had to rush and buy train tickets to get to colosseum. The tour started and we were told that the Vatican tour starts at 2 PM so if you want to grab a bite leave the tour and rush back to Vatican City we have the possibility to leave the tour early. We reached Vatican city at 1:30 PM and then we’re told that tour will begin at 3 PM instead of promise time at 2 pm (our names were not on the list). and that our tour guide for the colosseum should’ve relayed this information to us however she didn’t and instead encouraged us to leave early if we felt we might miss the tour of the Vatican. So then we were forced to wait another hour for the tour and when 3 pm came we were informed that we would not have a tour guide. He is sick and cannot make it so now won’t get a guided tour. If we want we can have tickets to museum and visit on our own. Being on crunch time we were okay with an audio tour and continued on to find out that there were not enough tickets for each of us who had prepaid and signed up for this tour. After about another hour or so of waiting in the heat a couple decided to opt out of the tour and I think 2 ladies were left out high and dry without any information. finally able to start the tour but we weren’t given headphone and had to carry the radio like a mobile phone. to our dismay the musei would close in around an hour so we had limited time and we’re not able to cover everything we would like to. Honestly it was overall a very horrible experience and I would advice anyone to use this kind of tour agency. Other tour agency who operate from same location were very well organized.