Roman Routes: Personalized Private Tour With Chauffeur

Do yourself a favour and DO NOT use this operator. I booked a Full Day Guided VIP Tour of Rome! We only had one day to see Rome and were promised a great VIP experience, which we paid a high price for. We were promised the highlights of Rome including the Colosseum, Vatican and Sistine Chapel. It was a complete disaster. This personal VIP tour for the family that was supposed to be full day tour, which it most certainly was NOT, it started with the pick up time being moved to an hour later, then the Driver had no idea what was expected, there had been no communication with him and we had to explain to him what we had paid for, we did not even get to to see the Vatican as we were told to join another group and then that guide did not pitch up. The Colosseum was a complete waste of time with the guide we were given there which again no VIP tour. We had to join another big group. We wondered around aimlessly in the city with no guide at all to show us the highlights and explain anything to us. We were taken back to our hotel 4 hours earlier then we should have and having seen very little of the city and learnt nothing about Rome. Our VIP experience was nothing like promised, we did not skip any lines anywhere we did not get a personal guide. We might as well have walked around with a Lonely Planet guide book, we probably would have experienced more than what we got! What makes it worse is we tried to reach out on the day to get help and resolve the issues so we could try salvage the tour with no help at all and then we tried to get our money back after the complete disaster of paying for something we most certainly did not receive, and have been met with such aggression and hostility from Patrick and Parisa. This tour was incredibly expensive and we were most certainly not given what we paid for or expected. Our one day in Rome turned out to be such a loss as we really did not experience Rome like we should have.

Highly recommended! Marco was an excellent driver, very knowledgeable about the history of the city, and took us to see many of the most famous attractions around Rome, as well as some hidden gems. Definitely worth it if it’s your first time in Rome.

Our Driver Mirko was excellent. He contacted me before I even got to Rome to ask what we wanted. He showed up at my hotel at the agreed time and was very friendly. He was very knowledgeable and even took us to the city walls where a toy museum was set up. I had my 4 year old and 2 year old with me and he was very accommodating, patient and helpful! We saw all the sites at our own pace and stopped for lunch and gelato. He recommended a great restaurant for lunch. We had a great time! I highly recommend this private tour! Well worth the money.

FANTASTICA esperienza con Eternal City Tour! ore di esplorazione di Roma a bordo di un bellissimo Mercedes con autista eccezionale passate a scoprire migliaia di anni di storia ridendo e scherzando. Consiglio a chiunque quest'attività e l'Eternal City Tour per discrezione, serietà e divertimento! Grazie mille!

A Roma potete trovare tanti belli monumenti storici, belle macchine con quali visitarli ma quello che sempre colpisce è l'umanità delle persone, la loro accoglienza, loro gentilezza e la capacità della buona organizzazione anche nelle situazioni impreviste. Tutto questo ho trovato dal meraviglioso staff di questa agenzia che consiglio vivamente. Grazie mille.