Private Tour Of The Colosseum, Roman Forum & Palatine Hill With Arena Floor

Great and interesting tour. Guide Laura was phenomenal, told us lots of interesting stories and facts!!! For every recommendation. The tour with guide is much better then without. Basically must see when in Rome.

We were really looking forward to the tour. The places we saw were great but the English of our guide, her disjointed stories and the pace of the tour were sub par. Do not recommend this guide.

We booked this private tour months in advance and have been to the Colloseum before but never the floor. We got no communication about the last minute cancellation and when we showed we were told we were put into a tour group instead that didn’t go to the floor. The guide on the group had no knowledge of the colloseum or the history of Rome and instead talked about herself and other places. She didn’t even take us to the site of the Colossus or even mention it the entire tour. We did a lot of standing in the sun while she babbled on. It was really terrible and she wasn’t qualified to be a guide at all. I tried not to let it ruin my day but after being dragged through this nonsense we were pretty tired. Now I see they are trying to give the same private tour for a lot more. What an awful operation. Make sure you contact your credit card company for a full refund as they are not willing to provide the contracted service and perform a subpar switch at the last minute and they think they will decide how much partial refund to give. Really funny! I hope this review saves someone the horrible experience we had. Avoid!

Our guide was more interested in telling us more about how much she knows than telling us about things on the tour.

If you value your time, money, and overall travel experience, i implore you to steer clear of enjoy rome tour company. Our recent encounter with this company during our trip to rome left us utterly disappointed, frustrated, and empty-handed. My husband and i, eager to explore the rich history of rome, had meticulously planned our itinerary around a highly anticipated tour of the colosseum arena, roman forum, and palatine hill. However, what was meant to be a memorable experience turned into an absolute nightmare thanks to enjoy rome's sheer incompetence and complete disregard for their customers. The day before our scheduled tour, we received a terse and impersonal message from the company stating that they had overbooked and were unable to accommodate us. Can you imagine the shock and disappointment we felt after traveling all the way from australia, only to be informed at the eleventh hour that our plans were shattered? The lack of proper communication and the nonchalant manner in which enjoy rome handled this situation was nothing short of disrespectful. To add insult to injury, the best alternative they could offer was a rescheduled tour a whole week later. By that point, we had already moved on from rome, making their proposed solution utterly useless to us. Despite numerous attempts to contact them through emails and messages on whatsapp, enjoy rome has shown a complete disregard for our concerns, refusing to acknowledge our pleas for a refund or any form of compensation. This level of customer service is simply unacceptable. A reputable tour company should prioritize the satisfaction of its customers and take responsibility for their mistakes. Unfortunately, enjoy rome seems to lack both the professionalism and integrity required to provide a positive experience. Based on our harrowing encounter with enjoy rome tour company, i cannot emphasize strongly enough to avoid this company like the plague. Their incompetence, lack of communication, and unwillingness to rectify their errors demonstrate a total lack of respect for their customers' time, money, and travel aspirations. Consider this a warning to all who seek to explore rome's wonders: do not book any tours or services through enjoy rome tour company if you value your sanity and wish to avoid disappointment. Save yourself the frustration and heartache and seek out a reputable company that actually cares about providing a quality experience to its customers