Room Mate Gran Filippo

Customer service was exceptional - The day we arrived in Rome, my wife came down with COVID. Several days later, I tested positive. The staff was immensely helpful in helping us navigate the situation. To begin with, they got us the number and directions for a nearby pharmacy that could do an official test and provide certification for travel. Next, they helped me to extend my stay for an extra two nights…and even though I had initially booked 4 nights through Booking.com, the hotel was able to book the additional two nights at a discounted rate. Although the room we were staying in had been specifically booked by an incoming guest (after the day we were supposed to leave), the hotel was able to make arrangements that would allow us to remain in the same room so that we did not have to deal with moving all our luggage while sick. I received a personal call from the Manager, Stephen, inquiring as to our well-being, and offering to personally pick up food or drinks for us from nearby restaurants since we were quarantined; a gesture which was extremely appreciated. Finally, the staff sent up Prosecco to the room to help make the vacation a little sweeter, despite the challenge. Hotel and room were terrific - very clean, up-to-date, comfortable, and fully equipped with all the amenities you’d expect.Room was quiet, with no noise from other rooms or from the street. The bed was honestly one of the most comfortable hotel beds I’ve ever had. The location was also great - right in the historic center, but not in an overly crowded area. The Spanish Steps and Trevi Fountain are very close (a few minutes walk) and the Barberini metro station is right around the corner. If you don’t mind a longer walk, you can get to the Colosseum or Forum in about 25-30 min.

The staff were excellent - welcoming, friendly, professional and couldn’t be more helpful. Great location to stay.

Modern, location, customer service Miriam deserves a promotion

The room is spacious and comfortable and the location is close to everything. The behavior of the staff is beyond wonderful.

First of all, I would like to thank the hotel's reception staff, Carlo, Davide and Miriam, and the hosekeeper employee Winiefel. And thanks to the management for free prosecco and detox water at reception for 7/24 🫠 The location of the hotel was at the best location to reach everywhere. The comfort of the rooms and beds were incredible… The comfort of the pillows used and the fabric of the duvet cover set were the best I have ever come across… Everything was great, from the cleanliness of the bathroom to the quality of the hair dryer… I will choose the same hotel if I go to Rome again.

cleanliness, comfort, location

This motel was beautiful! Our room was spotless clean and the service was impeccable. Our room was tentatively cleaned everyday and the staff responded to our every need. The rooftop view was stunning and a fantastic spot for an afternoon vino. Close to lots of attractions and restaurants. We will definitely stay again when in Rome.

Everything was amazing ! The reception ! The house keeping ! The smile on their beautiful faces! Thank you ! Give them a raise! I’ll visit again inshallah.

Location very center , staff extremely friendly made sure we are always happy and clean everything clean clean , comfortable bed When ever I’m back I won’t go anywhere else There a small grocery store next to u