Well it would seem Walks had no intention of refunding any tours. As others have voiced, we booked our tour in Rome with Walks in 2019, and of course with Covid all plans fell through obviously. We managed to refund from our Air bnb's, Ciaoflorence tours promptly refunded, even our Airline refunded all our Air Miles ( maybe a first!), But Walks...we initially waited for confirmation, because we anticipated the cancellation, due to the tragedy in Italy. And sure enough Walks cancelled all booked tours, with a promise of refunding our package, as stated also in their refund policy. Then started the email back and forth. At first they offered a gift certificate worth about 150% more than initially paid, or a refund. Well we needed our money back, as we had no idea when and if we'd be back to Italy or Europe anytime soon. No response to our initial refund request, but more emails requesting that we take the gift certificate. Email requests were responded with a pre-canned email response. Each time we requested our money back, please. Always politely. This has gone on for 2-3 months. Finally this May after multiple emails, with resultant canned responses, we got a final settlement which would refund our tour package as a gift certificate worth 200% of our original package extended out to 3 years. While I appreciate they're situation financially as a company, it seems they've little regards for the financial situation of those booking these tours. While I'm sure the actual tours are amazing and well done, by wonderful operators, and if we'd been able to enjoy Italy, and the Walks tour, I'm sure our review would be glowing, but their refund policy and frankly misleading statements about refunding cancelled tours changes my opinions about their business practices, unfortunately.