If you value your time, money, and overall travel experience, i implore you to steer clear of enjoy rome tour company. Our recent encounter with this company during our trip to rome left us utterly disappointed, frustrated, and empty-handed.
My husband and i, eager to explore the rich history of rome, had meticulously planned our itinerary around a highly anticipated tour of the colosseum arena, roman forum, and palatine hill. However, what was meant to be a memorable experience turned into an absolute nightmare thanks to enjoy rome's sheer incompetence and complete disregard for their customers.
The day before our scheduled tour, we received a terse and impersonal message from the company stating that they had overbooked and were unable to accommodate us. Can you imagine the shock and disappointment we felt after traveling all the way from australia, only to be informed at the eleventh hour that our plans were shattered? The lack of proper communication and the nonchalant manner in which enjoy rome handled this situation was nothing short of disrespectful.
To add insult to injury, the best alternative they could offer was a rescheduled tour a whole week later. By that point, we had already moved on from rome, making their proposed solution utterly useless to us. Despite numerous attempts to contact them through emails and messages on whatsapp, enjoy rome has shown a complete disregard for our concerns, refusing to acknowledge our pleas for a refund or any form of compensation.
This level of customer service is simply unacceptable. A reputable tour company should prioritize the satisfaction of its customers and take responsibility for their mistakes. Unfortunately, enjoy rome seems to lack both the professionalism and integrity required to provide a positive experience.
Based on our harrowing encounter with enjoy rome tour company, i cannot emphasize strongly enough to avoid this company like the plague. Their incompetence, lack of communication, and unwillingness to rectify their errors demonstrate a total lack of respect for their customers' time, money, and travel aspirations.
Consider this a warning to all who seek to explore rome's wonders: do not book any tours or services through enjoy rome tour company if you value your sanity and wish to avoid disappointment. Save yourself the frustration and heartache and seek out a reputable company that actually cares about providing a quality experience to its customers